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Refunds & Returns Policy

Refunds and Returns Policy – Silver Oak Finance

Last Updated: March 7, 2024

At Silver Oak Finance, we strive to provide our customers with high-quality finance and business books and online courses. We understand that occasionally, you may need to return a product or request a refund. To ensure a smooth and fair process for both you and our business, please review the following Refunds and Returns Policy:

1. Return Eligibility:

  • Products eligible for return must be in their original condition, unused, and in the same packaging as when received.
  • Online courses must not have been accessed beyond the introductory modules.

2. Timeframe for Returns:

  • You have up to 30 days from the date of purchase to initiate a return or refund request.

3. Initiation of Return:

  • To initiate a return or refund request, please contact our customer support team at lizzie@silveroakfinance.com.com or by mail at P. O. Box 2844 Crestline CA 92325. Please include your order number and reason for return in your communication.

4. Return Process:

  • Upon approval of your return request, we will provide you with instructions on how to return the product.
  • You will be responsible for shipping costs associated with returning the item unless the return is due to our error or a defective product.

5. Refund Process:

  • Refunds will be issued to the original payment method used for the purchase.
  • Once we receive the returned item and verify its eligibility, we will process your refund within 7 business days.

6. Exceptions:

  • Digital products such as e-books and online courses are non-refundable once accessed beyond the introductory modules, unless otherwise stated at the time of purchase.
  • Refunds or returns for courses with completed modules may be considered on a case-by-case basis, subject to management approval.

7. Contact Information:

  • For any questions or concerns regarding refunds and returns, please contact our customer support team at:

8. Policy Updates:

  • Silver Oak Finance reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be communicated through our website.

By purchasing from Silver Oak Finance, you agree to abide by the terms outlined in this Refunds and Returns Policy. We appreciate your business and are committed to providing you with excellent customer service.

Sincerely,

Elizabeth Parrish

Silver Oak Finance

Note: This Refunds and Returns Policy is effective as of March 7, 2024, and supersedes any previous policies.